Penerapan Digitalisasi Klasifikasi Dokumen Studi Kasus di PT Indo Tambangraya Megah Tbk (ITM)

Abstract

The role of the secretary in the office as assistant to the leader in administrative activities is still needed in the modern era. One of the important tasks carried out by a secretary is managing documents. Company documents are often difficult to find because they are not stored using a specific document management system. The aim of this research is to find solutions to document management problems. The research method used is the method of collecting field data by observation, interviews, and carrying out a process. The problems found are analyzed using the Ishikawa fishbone diagram and studied to obtain alternative solutions to existing problems.  Document management problems found were resolved by classifying documents using an alphabetical system and assisted by recording using digital technology. The selected alternative solution is realized by applying management functions, namely planning, implementation, inspection and corrective action. The application of the solution considers the company's resource factors, namely human and material resources. The use of technology in managing documents in solving this problem is in creating digital document classifications so that it makes it easier to search for documents.