Hubungan Layanan Komunikasi Terhadap Kepuasan Mahasiswa, Studi Kasus: Kampus X, Jakarta

Abstract

This research implements the quantitative approach. The population of this research is all students of Campus X and all population is used for samples. Validity and reliability test is implemented to make sure that all data are valid and reliable. It is found out that not all independent variables give effect to the dependent variable. The independent variables give small effect and they are not significant. There is only one independent variable that gives positive and significant effect to the dependent variable. It is recommended that all services should be improved since it is found out that the scale of services are between 3.0-3.1 (scale 1-4).