Analisis Implementasi Pelayanan Prima Sekretaris Perusahaan bagiPelanggan Internal pada Perum Jamkrindo Jakarta

Abstract

This study aims to determine the analysis of the service excellent of the company secretary for internal customers at Perum Jamkrindo. The study used a descriptive qualitative approach through observation and interview research methodologies. The results of the study concluded that the implementation of excellent service for internal customers was in accordance with excellent service competencies such as ability, attitude, appearance, attention, action and accountability. Excellent service is implemented to provide a sense of satisfaction and trust for internal customers. The Corporate Secretary is in charge of ensuring smooth communication and providing various necessary information. The principle of excellent service that is applied prioritizes responsible work, works honestly, has fair service, wholeheartedly.